FAQs
Payment
We support secure and convenient payment options tailored for EU customers:
Netherlands: Trustly
All transactions are encrypted and PCI-compliant.
PayPal (with linked credit/debit cards) – 10% transaction fee applies.
SEPA Bank Transfer – Fast, fee-free transfers within Europe.
Local EU Payment Methods:
Poland: BLIK, Przelewy24
Austria: EPS
Portugal: Multibanco
Italy, Belgium, Spain, Portugal: MyBank
Common reasons include incorrect card details, insufficient funds, or payment provider restrictions. Double-check your information or contact your bank/provider for assistance.
We’ll email an invoice to you immediately after payment.
No, all orders require upfront online payment for security and efficiency.
Yes! Enter valid codes at checkout to apply discounts.
Absolutely. We use SSL encryption and PCI-DSS compliant gateways to protect your data.
Instantly via email after successful payment. Check spam/junk folders if missing.
Contact [email protected] with your order number. Refunds follow our Policy Page.
Log into your account > Order History for full payment and order details.
Shipping
We ship across the EU door-to-door.
Orders are processed within 1-3 business days after payment.
Typically 7-15 business days, depending on the destination.
Based on item weight, destination, and carrier. Exact fees displays at checkout.
Contact us immediately. We’ll reship or refund per our Shipping Policy.
Track via your account’s Order History.
Use the tracking link in your confirmation email (powered by 17Track).
We handle EU customs clearance. You don’t have to pay for the traffic. Exceptions: Norway and Switzerland
Accordion Content
After-Sales
Email [email protected] with order details. We’ll resolve it per our warranty.
Orders are processed within 1-3 business days after payment.
Security
Yes. We use SSL encryption, firewalls, and regular audits to protect your data.
Strictly for order processing. We never sell/share data – read our Privacy Policy.
We use a PCI-compliant secure payment processing system to ensure the safety of your payment information.
Check the URL: www.snagvape.com
Look for the padlock icon indicating SSL security.
Yes. We monitor for fraudulent activity and educate customers via official channels only.
Need more help?
Contact us at [email protected] – we reply within 24 hours!