Enter your tracking number below to check the shipping status.
Order Tracking FAQs
1. Why isn’t my tracking number working or showing updates?
Your tracking number may not display updates for two common reasons:
- Invalid tracking number: Double-check the number for typos, spaces, or country-specific prefixes (e.g., some couriers add a country code like “US-” at the start).
- Processing delay: Logistics providers typically take 24–48 hours to update tracking status after shipment confirmation. If your order was recently dispatched, please wait for the courier’s system to sync.
2. How long does shipping take for my order?
Standard shipping times:
- 7–15 business days for most destinations (excluding customs processing).
- Up to 20 business days during peak seasons (holidays, promotions) or due to external factors like inclement weather or regional logistics delays.
Track your order via the button above for real-time updates. For urgent issues, contact our dedicated logistics team (response within 24 hours).
3. My tracking status hasn’t changed for days—what should I do?
Static statuses often result from:
- Holiday/weekend delays: Logistics services may pause updates during public holidays.
- Customs clearance: International orders require compliance checks, which can take 3–5 business days.
- High cargo volume: Peak periods (e.g., Black Friday, holidays) may cause processing backlogs.
4. The tracking shows “delivered,” but I didn’t receive the package. What now?
First, check these possibilities:
- Delivery location: Look for a notice from the courier (e.g., porch, mailbox, neighbor, or community locker).
- Name/address mismatch: Ensure the order address matches your shipping address (contact us to correct discrepancies within 24 hours of dispatch).